Helpdesk Service
SERVICE DESCRIPTIONS
HELPDESK SERVICES FOR MSP'S
In today's fast with paced business environment, employees need to access all application their emails from remote locations and corporate enterprise applications while traveling or telecommuting. Resolution for system breakdowns, system tune-ups, system slow and password resets cannot wait till the next business day. In essence, employees need a highly efficient in one center point helpdesk that provides quick and accurate service as well as the ability to resolve most issues on the first call.
OTHER VALUE ADDED SERVICES
We, at FCS, understand your client’s requirements and provide both cost effective and high quality support for 100% end user satisfaction. FCS specialize in fulfilling your client’s technical support and services needs through our skilled and certified engineers that are available by phone, chat and email on a 24/7/365 basis. Firstz consultancy services technicians are experts in resolving incidents, monitoring alerts, identifying security threats and performing end-to-end management of customers’ existing and new technology infrastructure.
KEY BENEFITS FOR CLIENTS
- Access to Centralized helpdesk providing 24/7/365 support
- Tiered support delivered through Certified Engineers & Dedicated Technicians
- Self-service portal for ticket management
- Call dispatch capabilities for on-site repairs
PROPOSITION FOR MANAGED SERVICE PROVIDERS
- Increase ARPU and Customer Satisfaction
- Decrease cost of support for your products (Level 1 to Level 4)
- Extend service offering to increase retention and stickiness
- Provide On-Demand 24/7 services with high Quality-of-Service (QOS)
- Monetize Out-Of-Scope issues while reducing costs