Office 365

Plan to move their email to Microsoft Office 365

IMPROVE YOUR SALES, REVENUE AND CUSTOMER SATISFACTION BY LEVERAGING MICROSOFT  OFFICE 365 SUPPORT SERVICES

Value of Office 365

Many Value Added Resellers (VARs) serving Micro,Small and Medium Enterprises are uncertain about how to successfully integrate cloud services into their business models. However, an increasing number of VARs are stepping into the cloud and thriving by integrating it with Office 365. Of late, partners have found ways to make Office 365 a highly profitable part of their business by bundling the product with additional value and building robust support architecture.

Online services

FCS providing your to following services.
Create and manage distribution lists and contacts, Create and manage resource mailboxes, Configure Outlook with Exchange Online, Guide users in configuring supported mobile devices with Active Sync, Manage mailbox rights, Manage email flow and transport settings, Manage mailbox quota and policies, Manage SPAM and quarantine settings, Manage email archival rules, Manage email journaling, Manage data loss prevention, Manage critical mailboxes legal hold, Manage email retention policies, Manage public folder and its accessibility.

General Task

IMPROVE YOUR SALES, REVENUE AND CUSTOMER SATISFACTION

  • Create and manage user accounts
  • Assign and manage licenses
  • Address user password reset/change requests
  • Setup and manage user roles
  • Setting up additional email domains, as required
  • Manage DNS records for Office 365
  • Coordination with Microsoft for additional support
  • Generation of available reports on Office 365 portal

VALUE PROPOSITION

IMPROVE YOUR SALES, REVENUE AND CUSTOMER SATISFACTION

  • Unlimited service at one fixed price
  • Highly responsive and billing/revenue management services architecture
  • Availability of skilled IT support resources on a 24/7/365 basis
  • One number for all tech support service, including escalation to Microsoft
  • Strict adherence to agreed upon SLAs
  • Deep technical knowledge base and expertise due to availability of certified engineers
  • Provision for remote accessing for resolution
  • Centralized support for Exchange Online, Lync Online
  • SharePoint Online & OneDrive
  • Ticketing, tracking and disposition of all issues